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You just need to call them to make urgent changes to expedited orders, this is really not that uncommon. They do offer better pricing than DigiKey on almost everything, and ship very quickly, so I'd think it's not a big deal?
Saying an online company should be expected to respond better to calls over emails to their service department IMHO is a very poor excuse.
And yes, charging me $25 twice for shipping is a big deal.
If you mess up and need to make last-minute changes to an expedited order, and yet can't be bothered to make a phone call, you probably shouldn't be too harsh on the company. Or rather, you can - it's your choice - but I don't think it's very rational :-)Many other companies that do highly automated, large-scale shipping have the same problem: Amazon won't be able to halt your shipment from a warehouse when it's already packaged, labeled, and bundled with several hundred other shipments on a pallet, so yeah - you're taking a gamble with e-mail, and it won't always work well.
You weren't required to place a second order, right?
And even if you continue to fight me on this; Digi-key did do it. So my main point Digi-key >> Mouser holds true regardless, because they found a way to break into my shipment.
QuoteYou weren't required to place a second order, right?Yes I was.
Point is that stuff happens, and you mostly have yourself to blame. If you prefer not to deal with Mouser anymore because of this, it's your call; but if you discourage others from doing so, it'd be a shame - because they are a pretty good place to shop, and they sure tend to charge less for the same level of service.
i have had orders delayed by days because digi-key did not understand terms i had used in their stupid survey.
Quote from: dunk on September 07, 2010, 02:37:50 AMi have had orders delayed by days because digi-key did not understand terms i had used in their stupid survey.Survey? I have never seen that before.
Digi-key is only ever my last resort.i find their shipping charges unrealistic on small orders [...]
they couldn't add to the shipment, but didn't get notification it shipped till 1pm and FedEx shows it didn't pick it up till 12 pm. So why couldn't they open up the box again at 8 and add the resistors?